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Upgrade Bug??

Beadfairy


Posts: 7


« on: March 01, 2012, 02:57:02 pm »

Hi,

as I do not find any board for bugs I'm posting here.

I signed in at 20th Feb and I upgraded on the same day to show more than 5 items. I have a Paypal invoice:
icraftgifts.com invoice #4967 payment and my Paypal ID is info@beadfairy.de
Today I get an email that I need to upgrade!!! icraft placed some items on hold as they think I didn't upgrade!
Please check your payments and uprade my account again!

Thanks,
Karin
iCraft Admin


Administrator
Posts: 1630


« Reply #1 on: March 01, 2012, 04:59:08 pm »

Can you please check on your invoice if you paid for February or March.
Our billing system is monthly, starting on the first of each month.
Beadfairy


Posts: 7


« Reply #2 on: March 02, 2012, 11:45:45 am »

OK, I now I understand.
But as I signed in at the 20th I thought the next invoice will be at the 20th again and not
9 days later at the 1st.
I also thought that the subscription is getting the money from Paypal automatically, this is how I know it
from other stores.
Sorry for this misunderstanding!
Thank you,

~ Karin
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