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Main > Site Announcements, Questions & Suggestions > Recent Site Updates & Announcements > Issue with the Subscription Payments

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Issue with the Subscription Payments

iCraft Admin

Administrator
Posts: 1699

« on: January 03, 2022, 04:08:35 pm »

Hi guys,
We are aware of the issue with the Subscription Payments. Roll Eyes

It should be resolved tomorrow. I'll keep you posted.
Thank you for your patience!

iCraft Admin

Administrator
Posts: 1699

« Reply #1 on: January 04, 2022, 02:30:42 pm »

This issue has been fixed! Sorry, for the inconvenience.

Thoughtful Dog

Posts: 1

« Reply #2 on: January 28, 2022, 10:26:16 pm »

I have an annual subscription which should have renewed, I believe, for either October or November 1st. As of today I have still not been invoiced, my account is now suspended and my messages to tech support have gone unanswered. What should I do? Any help will be greatly appreciated, thank you.
Tina Wood, The Thoughtful Dog
https://icraftgifts.com/thoughtful-dog

iCraft Admin

Administrator
Posts: 1699

« Reply #3 on: January 29, 2022, 02:14:59 pm »

Hi Tina,
I'll check what's happening with your store. Sorry, for the delays! Roll Eyes


« Last Edit: January 29, 2022, 02:40:17 pm by iCraft Admin »

iCraft Admin

Administrator
Posts: 1699

« Reply #4 on: January 29, 2022, 02:39:52 pm »

Hi Tina,
The problem wasn't with payment, but with the status of your products. They were all "On Hold", so I set the status to "Live" and I can now see products appearing in your store https://icraftgifts.com/thoughtful-dog.
Please let me know if you have any other issues. Thanks!