Handmade Store: Venko

General Shipping Policy:

All the shipments will be send from Israel, Sundays-Thursdays, 1-2 business days after the order was made. A normal time of arriving is up to 21 business days after the shipment was sent. If your package did not arrive in 30 business days, please contact me, so we can resolve the issue (free of charge replacement item or full refund are the options). Note, that you have to sign for the registered airmail, if the postman won't catch you at home, you will have to pick it up at the post office. If the mailing address is different from the billing address, please let me know at the time of the order

Returns & Refunds:

Return only within: 14 Days
Refund: Money Back
All the items in my shop are of a great quality and I ensure high standards of my work, the description is as accurate as it is possible for the unique handmade items. However, sometimes it is just not that. If you have any problem with your item, please contact me and I will be happy to assist you.
You can return any product (undamaged, in original package) two weeks after receiving the package. We will negotiate to your convenience whether I should refund you with item cost, or replace the item. You will have to pay the returning shipment cost. If you choose this option, please contact me.

Payment Methods: