Handmade Store: Petit Poix

Returns & Refunds:

Return only within: 30 Days
Refund: Money Back
SHIPPING AND REFUND POLICIES:

If you need clarification on any of the following points please feel free to contact me. Shipping is often a challenge, especially when attending to international buyers. The only solution is communication.

Shipping Costs:

I price my items so that the total cost of the item plus the shipping is still competitive with other similar items on ICraft.

I send all packages the most economical way, regular international mail through "Correo Argentino". I have estimated the shipping costs based on item volume and weight. A flat envelope to an international destination costs a little less than US$4.00 if it weighs under 500 grams. My policy on items sent this way is that if they do not arrive at the destination within 60 days I will offer a full refund or resend similar or same items, whatever the customer chooses. The customer is always right.

For larger and/or more expensive items I always ship certified. Certified is the most economical way to send a package while still using a tracking number. When possible, by combining shipments of various items in one sale, I can afford to upgrade the service to certified at no extra cost to you. A package that weighs less than 500 grams costs about US$11.00 to ship certified internationally. So an extra item will usually not make a difference in the shipping price. It would be rare for a certified package to get lost, however, if this should happen, my policy is NOT to refund. Of course there are exceptions to every rule. I can take each situation (if they ever should arise; fingers crossed that they don't) on a case-by-case basis.

Combined Shipping:

You always get a better deal on shipping when purchasing more items from Petit Poix. Since I do not know exactly what will be contained in a combined shipping package I am unable to give exact pricing until after a sale. If you would prefer you could contact me first to tell me what you are planning to purchase and then I can weigh it all and get an exact price. Rest assured, however, if you purchase directly I will let you know that the shipping cost was overpaid and you will have the option of a refund for the portion overpaid (only after you receive the items) or a credit in my store for immediate or future use. If you paid for the items and were charged less than what it actually cost to ship then I will pay the difference and not ever mention it.

Shipping either of these two ways, however, may take from 7 to 20 days to arrive at its destination. For faster delivery service, or for an exact quote on combined items shipping please contact me. If I know exactly the items you will be combining, the smaller items may even be shipped free, even if they appear with a shipping cost in the listing. The more items you purchase from Petit Poix the better the deal on shipping!

Customs and Import Duties:

Many times international shipments get delivered without a hitch. Sometimes the customs agents in any given country may stop the package and slap an import duty on the package. In order for you to receive the package they ask you to pay the fee. This is unfortunately nothing that one can control and will be the responsibility of the buyer to pay if the issue should arise. Please be up to date about the import laws in your country before making a purchase in any etsy shop that is located outside of your country.

Refund Policy:

If for any reason you decide you are unhappy with your purchase and would like a refund, please contact me within 15 days of receiving the item with a brief explanation as to why you would like to return it. The item must be returned to me in new, unused condition within 45 days of your contact, before you receive your refund. In other words you have a total of 60 days from the date you receive the item in your posession to get it back to me for a refund. I will refund the item and original shipping but not return shipping costs.

Payment Methods: