How can I Cancel my Purchase and get a Full Refund? is a venue connecting sellers with buyers, who individually process all customer orders. All money from the purchase of the product are being deposited to the sellers' PayPal accounts.

OPTION 1 - Contact the Seller Directly

So the first step for you in order to cancel your purchase, is to conact the seller directly. Sellers have an option in their account to cancel iCraft orders and to issue you a refund through PayPal. Most sellers want to keep their customers happy and will process a refund no problem.  

You can contact seller by clicking on the "Contact Seller" link on any  of their product pages.

Contact Seller link.

If you don't know who the Seller is, sign-in into your "My Account" area and click on "My Purchases" link. Then click on the Order Number from that page and see seller's contact info on the order details page. 

OPTION 2 - Report non-Responsive Sellers

If for some reason, you have difficulties reaching the seller, please report them to our Customer Services team. We'll try to reach them for you. And if unsuccessful, we'll suspend their store until further investigation and close it down eventually.

OPTION 3 - Submit a Claim for refund on PayPal

If you paid through PayPal, you need to Submit a claim on PayPal. According to PayPal's Purchase Protection policy "If you buy something that never arrives, or if it arrives significantly different than described, you're eligible for a full refund."
However, all claims must be filed within 45 days of the transaction or the claim will be denied.


OPTION 4 - Submit a Claim with your Bank

If PayPal's deadline for submitting a claim has passed, you can try contacting your bank or your credit card vendor.

Last Updated: Sep 28, 2018


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