I have a some customers that placed an order, but status is not paid

[RnJ Novelty]

I have a some customers that placed an order, but status is not paid. I checked my account & I have my Paypal email address correct, but i have buyers that placed an order & gave all of their shipping information & email info, but the status of the order is not paid, so i can't complete the order & ship it to them . How do i know if i  have my account setup wrong that customers can't pay for the item, or i don't know why the status of the orders are not paid. how do i fix the problem

[iCraft Admin]

If you got an order, but the status shows as "Not Paid", I'd suggest that you check your PayPal account and see if you got the payment for that order there. It's possible that PayPal didn't pass the payment status back to our system. You can also follow up with the customer and ask for the payment. You can find customer's email as part of the order details information.

[RnJ Novelty]

Dear  Icraftgifts,
yes I have tried  all of those things already.
Is there maybe something else I was doing wrong in my account set up for payment on Icraftgifts?
Don't  know why the status is not paid ? I ask because It happened  for 4 purchase orders
I look forward to your reply
Sincerely,  RnJ Novelty

[iCraft Admin]

Hmmm... need to investigate this. 
I'll keep you posted.

[RnJ Novelty]

Dear Icraftgifts,
Thank you so much,  I look forward to your reply
Sincerely, RnJ Novelty