Handmade Store: EnchantedonlineGifts

General Shipping Policy:

Shipping 1. Shipping Location All products are shipped from Enchanted Online Stores China & US warehouses. 2. Shipping Guarantee We provide a shipping guarantee for our users. If we miss the delivery date (usually 30-40 days), we offer a full refund. Enchanted Online Stores offers a full refund if the order delays. It will be counted from the date that the package leaves Enchanted Online Stores warehouse. In normal circumstances, more than 30 days. In the busy season, more than 40 days, such as Black Friday, Cyber Monday, Christmas, etc. In unforeseen circumstances, such as epidemics etc, the date will be different. Please pay attention to our notification email and message. Please note that: a. For orders shipped to the USA, European countries, New Zealand, Canada, Enchanted Online Stores will refund if the total shipping time more than 30 days. b. For orders shipped to South America, Middle East, India, Africa, EPROLO will refund if the total shipping time more than 60 days. c. Order delay caused by delivery pending, such as an insufficient address, package unclaimed, inability to contact the customer, etc, Enchanted Online Stores will not refund you. You can check the delivery date on this page as a reference. The date is counted from the time a tracking number create. Please note that, during the busy season, such as Black Friday, Cyber Monday, Christmas, etc, the date may be longer because of the massive packages and limited capacity of shipping companies. We will notify you in advance to protect your interest. Please check our refund policy for more details. Terms and Conditions of Shipping Guarantee Your order should meet the following conditions for a shipping guarantee refund: Your shipping option is the one displayed on the product page. Your products are eligible for delivery. The shipping address is correct and eligible. The guarantee does not apply if the following circumstances exist. We will not refund because of unforeseen circumstances, such as an epidemic, strike, natural disaster, war, etc. We will not refund if the package is shipped to the following countries: Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana. 3. Shipping Method Netherlands Post and Singapore Post support worldwide delivery. UK Express: All UK packages will be shipped by UK Express by default. US Express: US Express can only deliver to the U.S(Military base not included) by USPS. You can choose this fast shipping method when fulfilling an order. CA Express: CA Express will ship to Canada only by Canada Post. AU Express: AU Express will ship to Australia only by Australia Post. 4. Delivery Time US Express: Average delivery time is 7-12 days. CA Express : Average delivery time is 8-15 days. AU Express : Average delivery time is 7-9 days. UK Express: Average delivery time is 6-10 days. Note: In busy season, there may be 3-5 days delay. How to check the shipping time of a product? You can check it on the product page as the picture below.

Returns & Refunds:

Return only within: 30 Days
Refund: Exchange Only
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at enchantedonlinegifts123@aol.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at enchantedonlinegifts123@aol.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enchantedonlinegifts123@aol.com.

Payment Methods:

Money Order, Bank Draft or Certified Cheque
Email transfers,