Return: Yes, only within 14 Days
Refund: Money Back
In order to keep our customers satisfied and maintain the quality of our products. J'ano offers a 14 Day Risk Free Return & Exchange Guarantee. This guarantee is effective and applies;
1. If the product received is damaged due to manufacturing defects.
2. If the item you receive is not what you ordered.
3. If you would like to exchange your unused original purchase for another item.
4. If you would like to return an (unused item with the J'ano product tag still securely attached to it) for a full refund of the purchase price. (*Note that shipping fees are not refunded.)
In order for a return/exchange to be processed you must return the purchased item(s) within 14 days of the delivery date. In addition;
1. Please enclose a note, stating your reason for needing a replacement/exchange and include your name, mailing address and your "J'ano Detailed Certificate". If the item is faulty please give a full description of the fault and place the package, in its original presentation gift box.
2. Please ensure that you keep the free presentation gift box sent with your order, as all returns must include the gift box. If the gift box is not kept and an item is returned to us without the gift box, we reserve the right to not re-issue a free customized gift box.
3. A replacement will only be shipped to you or a refund will only be issued once we have received the damaged or wrong item in the time and manner specified above.
*Shipping is the responsibility of the purchaser both to return the defective/wrong item and to receive the replacement item. For your protection we recommend that you securely package the item(s) and use a recorded-delivery service. All replacement items should be returned to the following mailing address: 437 Lumsden Ave Toronto Ontario, M4C5N2 Canada.
*Due to hygiene regulations, no refunds or exchanges are issued for pierced earrings.